Product warranty
E-ENERGY promises that all products delivered are 100% guaranteed to be original. Additionally, if you encounter any issues with your product, E-ENERGY provides after-sales service for products that are still within the warranty period.
Warranty term
The warranty term for some our categories is shown in the table below, and it starts from the delivery date of the original order.
During the warranty period, E-ENERGY's warranty policy only covers logistics damage and product quality issues that are not caused by human factors. Repairs do not cover the following situations:
* If you have any questions about our products, please contact us through our email sales@e-energyit.comor by calling +1(216)606-8488 for immediate contact.
Returns Informaition for customers
We are committed to providing high-quality new and refurbished IT equipment that is delivered to you in excellent condition. However, we understand that sometimes you may need to return an item.
Service description
To apply for a refund/return, please follow the steps below:
After-sale method
Send an email to obtain a “ Returns and Refunds Authorization ” to get started
After approval return items with an RMA form.
E-Energy with inspect the items once received.
Refunds will be processed according to request.
All returns must be accompanied by an E-ENERGY approved RMA. Once you contact us regarding the issue, we will respond to you within the same business day of receiving the inquiry. The best way to return the product is to call +1(216)606-8488 directly or contact our returns team via email at service@e-energyit.com.
* Please note that we do not accept any returns or exchanges for items that are beyond the warranty period.
01
To apply for a refund or exchange, a return request should be submitted within 30 days after the delivery date. Products that meet the repair conditions can only enjoy repair services if a repair request is made within the warranty period.
02
In case of force majeure, E-ENERGY does not guarantee a full refund, but we will do our best to compensate for your loss
03
For products classified as "electrostatic sensitive," appropriate preventive measures must be taken. ESD or moisture-sensitive products should not be opened unless under controlled conditions.
04
Products must be eligible for return or have an authorized warranty period to enjoy E-ENERGY's return service. To check the return eligibility and warranty period of your product, please refer to the E-ENERGY product
Deliver Method
We deliver brand new IT components, accessories, and IC components products worldwide.E-ENERGY uses the best carriers in the industry to ensure that your order is delivered on time.
Stock inventory orders will be shipped from our warehouse within 24 hours on business days .
The shipping warehouse depends on the location of the product inventory. Most products are shipped from our Asia storage center in Hong Kong. Delivery time products will inform you of the exact delivery date before order confirmation. Next-day delivery service is available in some areas, and delivery can be made in more than 100 countries/regions worldwide within 2 days.
We support a variety of logistics services,quick pickup and secure delivery .
Our logistics service supports the four major logistics companies DHL, EMS,TNT, UPS, and FedEx, and our years of global trade experience have enabled us to establish a mature logistics network with numerous logistics partners worldwide. We understand the importance of logistics in trade, so we will do our best to provide you with the highest quality logistics services. If you have your own logistics service provider, we can also use the logistics service provider you specify according to your requirements. We look forward to providing you with high-quality, efficient, and secure logistics services to make your trade journey smoother.
Efficient logistics services.
Low discounted rates on globally renowned courier accounts,allowing you to enjoy top-notch courier services at the most favorable logistics prices.
Flexible delivery service support. E-ENERGY has established a reliable logistics distribution network, relying on our own information-based logistics system and reliable delivery service providers, to customize the best time and cost delivery plan for you to choose from.
Three regional distribution centers worldwide enable us to expand and launch our world-class products and services in major cities across the globe. This allows for a more efficient response time, helping to drive your business success.
E-ENERGY adheres to the belief of "focus, innovation, and progress, " and keeps up with the times by scientifically managing the supply chain system. With our extensive inventory and automatic order processing system, we ensure that you have a worry-free purchasing experience at E-ENERGY.
